Shipping

COVID-19 Update

We are safely dispatching online orders with contactless delivery New Zealand wide. 

Auckland and Waikato Regions: Our courier NZ Post is seeing significant volumes of parcels being sent in these regions and this combined with recent COVID-19 operating restrictions is causing delivery delays of up to 6 working days. We encourage you to track your delivery progress using NZ Post's Tracking Tool and contact us at info@playerssports.co.nz if your delivery is overdue by more than 10 working days (this is the soonest we are able to open inquiries on these orders with NZ Post at this time).

Rest of New Zealand: Across the rest of New Zealand delivery times are mostly normal. 

You can choose to 'click & collect' your online order from our Onehunga, Auckland store (7/273 Neilson St) between the hours of 10:00am-5:30pm Monday-Friday and 10:00am-4:00pm on weekends. Please wait until you receive a confirmation text message that your order is ready before travelling to collect it.

Thank you for your understanding and patience.

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We offer a quick and efficient New Zealand wide online shopping service.

All our online orders are tracked and traced from the time of dispatch to the safe arrival at your front door. Via your confirmation emails, you will be able to monitor the progress of your purchase throughout the delivery process.

You will receive the track and trace information via email once your order has been entered into the Courier network.

Our standard delivery charge options are $4.99 (no signature required) and $5.99 (signature required) per regular size order to any single address within New Zealand.

The time frames below are general guidelines for standard delivery*.

  • Urban North Island destination: Expect to receive within 1-3 working days.

  • Urban South Island destination: Expect to receive within 2-4 working days.

  • Rural Delivery destinations: Expect to receive within 3-5 working days.

Our oversize item delivery charges vary between oversize products depending on their size. The oversize item freight charge is calculated in the Shipping stage of the cart process. Examples of oversize items include basketball systems, netball systems, rugby scrum machines, goal posts, and tackle bags.

The time frames below are general guidelines for oversize item delivery*.

  • Urban North Island destination: Expect to receive within 1-3 working days.

  • Urban South Island destination: Expect to receive within 2-4 working days.

  • Rural Delivery destinations: Expect to receive within 3-7 working days.

(All orders placed on weekends will be dealt with no later than the following Monday, or next working day if a Public Holiday)

*Certain types of orders may, unfortunately, take slightly longer than these guidelines. Orders which include cricket bats with workshop services, rackets with added stringing services and supporters' apparel with customisation may from time to time fall outside our targeted delivery windows. Also, with instances where a single order has multiple products which are not all in stock at one Players Sports location minor transit delays might be incurred. Finally, any orders which include products which are ‘made to order’ (e.g., some rugby tackle bags) or housed in an auxiliary location (products marked online as ‘Website Product Only’) could experience an additional 24-hour handling delay.

Please know we will always do everything we can to get your order to you as soon as possible!

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