This website is operated by Players Sports NZ Limited (collectively, "us", "we" or "Players Sports ").
For the returns process click here.
All orders placed through the Website are subject to Players Sports acceptance. This means that Players Sports may refuse to accept or may cancel any order, whether or not the order has been confirmed, for any or no reason, and without liability to you or anyone else. If your credit card has already been charged for an order that is later cancelled, Players Sports will issue you a refund.
We will not supply and cancel any unsolicited commercial drop-shipping or on-selling type orders received.
A pre-order (or pre-sale) does require you to pay in advance of the items being delivered to you at the time of you placing the order(sale).
Remember: you are ordering items that are not in stock and items that need to be ordered in. This means there is a potential manufacturing delays which may delay your shipment.
Players Sports is not legally bound to replace, refund or repair any used product deemed faulty until the product manufacturer, importer or supplier authorises such a claim after inspecting the damaged, faulty or unsuitable product. Please ensure that you return any unsatisfactory product immediately for inspection. Requests for replacement or credit without inspection or proof of purchase may be declined.
Cricket bats will be considered under warranty for a period of 12 months from date of purchase.
Players Sports regrets that once an order containing personalised items has been validated it cannot be changed or cancelled. This includes cricket bats which have been knocked in or modified in anyway.
All personalised items cannot be returned unless deemed to have a genuine fault of manufacture.
Players Sports discounts products from time to time in accordance with Commerce Commission New Zealand rules and regulations.
When products are flagged as ‘Clearance’ online they are discontinued lines and will be listed showing the original/full price (RRP) alongside the clearance price as a reference for customers until they are sold out and removed from the website.
Advertised discount codes will be valid off full price (RRP) only and won't be valid in addition to any other discounts, combo, bundle or pack prices; but will guarantee the code user a minimum of the advertised % OFF full price (RRP) on all listed products while the code is advertised or for the specified term of the promotion. Codes exclude 'Everyday Low Price' products, gift vouchers, affiliated club teamwear, workshop services, stringing services, the Gray-Nicolls Legend cricket bat and the Kookaburra Hope for Hollie cricket bat grip.
Any clubs, schools or other organisations contracted to Players Sports with a store credit rebate clause, must spend their store credit rebate according to the full price (RRP) of all valid products. i.e., not considering any discounts, combo, bundle, or pack prices.
Players Sports reserve the right to exclude any products from any sale activity or promotion without warning or notice.
Players Sports may provide links to websites owned by Players Sports and/or websites that are owned by third parties that are not connected with Players Sports. All links are provided for your convenience only. Access to websites that are owned by third parties is at your own risk and Players Sports has no responsibility or liability for such third party websites.
Players Sports will endeavour to ensure that this website is fully operational at all times. However we cannot guarantee that the website will be fault free. In particular, access to this website may be interrupted or restricted to allow for emergency or routine repairs or maintenance to be carried out or the introduction of new facilities or services.
We may amend this website and our services in any way and at any time with or without notice to you.
All prices are in New Zealand Dollars (NZD).