We recommend Auckland customers ‘click & collect’ to avoid courier delays in the city due to Level 3 restrictions. Delivery to the rest of NZ is normal.

Shipping

COVID-19 Update

We are safely dispatching online orders with contactless delivery New Zealand wide. 

Our courier NZ Post is seeing significant volumes of parcels being sent in Auckland and this combined with COVID-19 Alert Level 3 operating restrictions is causing delivery delays of up to 5 working days in the Super City. 

Across the rest of New Zealand delivery times are mostly normal. 

You can choose to 'click & collect' your online order from our Onehunga, Auckland store (7/273 Neilson St) between the hours of 10am-4pm, 7 days a week. Please wait until you receive a confirmation that your order is ready before travelling to collect it.

Our Scarbro Tennis Centre store is temporarily closed and 'click & collect' is not available from this location while Auckland is in Alert Level 3, Step 1.

Thank you for your understanding and patience.

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We offer a quick and efficient New Zealand wide online shopping service.

All our online orders are tracked and traced from the time of dispatch to the safe arrival at your front door. Via your confirmation emails, you will be able to monitor the progress of your purchase throughout the delivery process.

You will receive the track and trace information via email once your order has been entered into the Courier network.

Our standard delivery charge options are $4.99 (no signature required) and $5.99 (signature required) per regular size order to any single address within New Zealand.

The time frames below are general guidelines for standard delivery*.

  • Urban North Island destination: Expect to receive within 1-3 working days.

  • Urban South Island destination: Expect to receive within 2-4 working days.

  • Rural Delivery destinations: Expect to receive within 3-5 working days.

Our oversize item delivery charges vary between oversize products but are currently no more than $60 per oversize item to any single address within New Zealand. Examples of oversize items include basketball systems, netball systems, goal posts, and tackle bags. The oversize delivery charge will be applied where applicable in the cart process. 

The time frames below are general guidelines for oversize item delivery*.

  • Urban North Island destination: Expect to receive within 1-3 working days.

  • Urban South Island destination: Expect to receive within 2-4 working days.

  • Rural Delivery destinations: Expect to receive within 3-7 working days.

(All orders placed on weekends will be dealt with no later than the following Monday, or next working day if a Public Holiday)

*Certain types of orders may, unfortunately, take slightly longer than these guidelines. Orders which include cricket bats with workshop services, rackets with added stringing services and supporters' apparel with customisation may from time to time fall outside our targeted delivery windows. Also, with instances where a single order has multiple products which are not all in stock at one Players Sports location minor transit delays might be incurred. Finally, any orders which include products which are ‘made to order’ (e.g., some rugby tackle bags) or housed in an auxiliary location (products marked online as ‘Website Product Only’) could experience an additional 24-hour handling delay.

Please know we will always do everything we can to get your order to you as soon as possible!

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