Returns Policy

All returns and exchanges must adhere to the guidelines below.

Returns Policy

You can return all or part of your purchase within 30 days of receiving it for an exchange or refund. Products and their packaging must be returned in the same condition as received.

If you’re exchanging an item for another size, we’ll send the replacement to you free of charge anywhere in New Zealand.

Click here to download our returns form. Please complete page 1 and include this form in your return package so we are able process your return as quickly as possible. Alternatively, you can email us a copy of the returns form, and include your return tracking link to info@playerssports.co.nz and our returns team will process your return once the item has arrived back to us.

Full priced items can be exchanged, credited or refunded. All sale items (namely 'price drop' and 'clearance' items) can be exchanged or credited but no refunds will be offered.

Conditions of Return

The item(s) and its packaging must be returned to us in the same condition that you received it. When returning anything packaged, please place the item inside a satchel or another box and do not attach anything to the original product packaging, as your return will not be accepted.

We regret that once a product has been personalised or customised in any way, it cannot be changed or cancelled. This includes cricket bats that have been knocked in or modified in any way, as well as tennis, badminton, and squash rackets that have been custom strung, and apparel that has been personalised with a custom name and/or number.

Also, Players Sports will not accept any returns on underwear due to hygiene reasons unless the packaging is completely unopened.

How to send your order back

Simply return your purchase to our Auckland store in-person or via courier (address below). We will inspect the goods to ensure they are in their original condition with all tags attached.

ATTN: Players Sports Returns
7/273 Neilson Street
Onehunga
Auckland 1061

Please note that you must send your return via a courier service otherwise it will NOT reach us. We recommend sending it back via a tracked service so you can keep track of the parcel.

Faulty item return

All repairs will be carried out by the supplier and not by Players Sports. Some items might not be repairable and a replacement or refund will be offered.

Manufacturer warranty periods and the availability of items for replacement are at the manufacturer’s discretion and out of Players Sports' control. We will do our best to ensure we get a quick repair, replacement or refund for you and we will keep you completely informed during the process.

Return the item to our postal address above with a copy of the invoice and we’ll contact you ASAP and start the process.