Conditions of Use
This website is operated by Players Sports NZ Ltd (collectively, "us", "we" or "Players Sports ").
For the returns process click here.
All orders placed through the Website are subject to Players Sports acceptance. This means that Players Sports may refuse to accept or may cancel any order, whether or not the order has been confirmed, for any or no reason, and without liability to you or anyone else. If your credit card has already been charged for an order that is later cancelled, Players Sports will issue you a refund.
Pre-sale Product Orders
A pre-order (or pre-sale) does require you to pay in advance of the items being delivered to you at the time of you placing the order(sale).
- You can cancel your order at any time. Contact us using your web order number in the subject line of the email.
- Allow enough time for shipments to arrive to you. The timeline varies depending on the item and its delivery time to us from the supplier/manufacture. We do highlight on the product page when delivery is planned for but in some instances there could be variances in the for seen timeline.
- If you place pre-order items in the same order with other products on our site, all the non-pre-order items will be shipped and the pre-order item(s) will ship separately.
Remember: you are ordering items that are not in stock and items that need to be ordered in. This means there is a potential manufacturing delays which may delay your shipment.
Warranty Claims and Replacements
Players Sports is not legally bound to replace, refund or repair any used product deemed faulty until the product manufacturer, importer or supplier authorises such a claim after inspecting the damaged, faulty or unsuitable product. Please ensure that you return any unsatisfactory product immediately for inspection. Requests for replacement or credit without inspection or proof of purchase may be declined.
Cricket bats will be considered under warranty for a period of 12 months from date of purchase.
Players Sports regrets that once an order containing personalised items has been validated it cannot be changed or cancelled. This includes cricket bats which have been knocked in or modified in anyway.
All personalised items cannot be returned unless deemed to have a genuine fault of manufacture.
Please note that any promotions/offers on the website cannot be used in conjunction with any other discounts. Promotions/offers on one of the Players Sports websites will only usually apply to that particular website and not the whole family of Players Sports websites.
All discounts do not apply to cricket balls and Players Sports reserve the right exclude any products without warning or notice.
Players Sports may provide links to websites owned by Players Sports and/or websites that are owned by third parties that are not connected with Players Sports. All links are provided for your convenience only. Access to websites that are owned by third parties is at your own risk and Players Sports has no responsibility or liability for such third party websites.
Players Sports will endeavour to ensure that this website is fully operational at all times. However we cannot guarantee that the website will be fault free. In particular, access to this website may be interrupted or restricted to allow for emergency or routine repairs or maintenance to be carried out or the introduction of new facilities or services.
We may amend this website and our services in any way and at any time with or without notice to you.
All prices are in New Zealand Dollars (NZD).